Services for Students

Students are referred by advisors, dean's offices, or self-referral for individualized, one-on-one, academic coaching, typically with the goal of regaining good academic standing or ensuring a strong start when returning on forgiveness. Throughout the semester, students meet weekly with an academic coach to discuss themes such as time management, productive study strategies, and personal accountability. Approximately 90% of the students who have actively participated in coaching have regained good academic standing after working regularly with an Academic Coach.

Email for more information.

Academic Success Workshops (ASWs) are offered on Appalachian’s main campus to help all students remain in or regain good academic standing (GPA of 2.0 or above). They are required for students who are on their first semester of academic probation. These 90-minute workshops cover many topics, including Appalachian’s academic policies, campus resources, study strategies, and time management. Students consistently rate the workshops as being helpful to their success.

We are currently offering two options for everyone's convenience. Students can 1- attend a live Academic Success Workshop (on Zoom, dates visible by logging into Engage) or 2-complete a self paced workshop using the links below. Students on probation are notified weekly of these options and workshop dates via their App State email account. All students can register for an ASW by signing into Engage and searching "Academic Success Workshop." If you complete a Self Paced Workshop, or a live version through Zoom and are currently on academic probation, your ASW requirement will not be met until you email your completed Academic Plan to us at You can open your  copies of the workshop documents and self paced video below.

My Academic Plan

Student Information Packet

Self Paced Workshop video

Students who are showing signs of difficulty with university life may be referred to the Early Intervention Team by a faculty or staff member, or even by another student who makes the referral through a faculty member. The Team will assess the situation, and if merited, they may require the student to attend a meeting with two team members, faculty or staff committed to student success. These required meetings with referred students are non-disciplinary: they are intended to offer support and connect students with resources that can assist them to become healthier and more productive members of the community.

 Students who have been referred will receive an email/letter that lets them know that they need to arrange an appointment as soon as possible. To arrange this appointment, students should email listing days and times they are available to meet. If you have questions, call 828-262-7065.

Learn more at

As a form of proactive support, the Office of Student Success partners with the Student Learning Center to request electronic progress reports from faculty. These requests are usually disseminated just before midterm each semester for student athletes, students in the ACCESS program, students in the SSS project, military-affiliated students, and students in their first term of academic probation. The process begins when faculty receive an email providing a link to the site for the academic progress reports. Once on this site, faculty will log in using their Appalachian State University username and password. In most cases, it only takes a minute or two to complete the form. Any information faculty can provide on students' attendance, participation, and academic progress is very helpful to our staff, who reach out to students to offer support and encouragement. This outreach affords students the opportunity to take action early in the semester and to make meaningful improvement in courses in which they may be struggling.

Email for more information.

Each fall semester, this brief online questionnaire is sent to all new freshmen and transfer students. The New Mountaineer Form provides good information about you (our newest community members) in the critical first few months of your careers at Appalachian. This information affords academic advisors, University Housing, The Office of Transfer Services, and our office an opportunity to send out targeted communications to individuals or groups of students based on interests and needs expressed in the form, such as how to improve study skills or resources for financial aid.

Email for more information.

The Office of Student Success reaches out to students to provide information and referrals on a timely basis.

For example, faculty may alert us when a student has multiple absences in class, missing work, and/or other academic performance concerns that could place the student at jeopardy. Our office will email the student to alert them to this situation, to let them know how we might be of help, and to ask them to follow-up with the professor. If the student does not respond to our email, we will follow-up with a text. If we still do not get a response, we will then attempt to call the student. We report to the faculty member on our progress in connecting with the student. If we discover further concerns, we may refer the student to the Early Intervention Team or to the Dean of Students Office.

Additionally, we begin making phone calls directly to students towards the end of each semester if that student has not yet taken advantage of the early registration period for the upcoming semester. We know that the sooner one can register for classes, the better, so we reach out to see if there is any way we can help. We also make phone calls to students who are not on probation, but whose GPA for the semester dips below 2.0, because that is usually a sign that they may benefit from information and resources to get back on track. We know that our students are capable and want to do what we can to help them continue making steady progress toward graduation.

Email for more information.

First Generation Faculty & Staff Project

The First Generation Faculty and Staff Project showcases Appalachian's many faculty and staff members who were themselves first generation college students as undergrads. These individuals know what it is like to navigate in unfamiliar terrain and are able to understand what our students may be experiencing. These are their stories.

If you are a Faculty or Staff member who was a first generation college student and would like to share your story or mentor First Generation students, please begin by completing the First Generation Faculty and Staff webform.


Advising Resources

Advising is key to timely graduation and fundamental to student success.

Know and Follow the Timeline

Here are recommended actions for sophomores, juniors, and seniors to take to develop a strong, well-rounded portfolio of experiences during their time at Appalachian.