Faculty & Staff

Faculty & Staff Referral Guide

The social, personal, and academic demands of college can place enormous stress on students. To help students stay fully engaged in the educational process and meet Appalachian's high standards, the University has numerous means of identifying students who might be struggling. If you are concerned about a student, please use the Quick Referral Guide for next steps in getting them connected with the appropriate resources.

Referral Guide

Basic Attendance or Course Performance (University College Student Success)

If your concern about a student is based solely on attendance or academic performance, please complete and submit an Attendance and Performance Alert. Advocates will reach out to the student, offer support and resources, and follow up with you. As appropriate, we may consult the student's academic advisor, as well. Please be aware that we are able to provide more effective support when we are able to connect with the student earlier in the semester. Questions? Email avp-student-success@appstate.edu.

Serious or Complex Personal Issues (Office of the Dean of Students)

If your concern about a student is even more serious, you can refer directly to the Case Management Team housed within the Office of the Dean of Students. The Case Management Team helps faculty and staff address serious concerns about students and are committed to the safety of Appalachian students and community. To share a concern about a student please complete the Case Management Care and Concern Referral Form

Examples of this could include a student's disclosure of the following: thoughts of suicide, interpersonal violence, or other safety concern that may need immediate attention.

Emergency

If you are concerned about the immediate safety of a member of the Appalachian Family, you should call Appalachian State University Police at 828-262-8000 or, if off campus, 911.

Information for Faculty & Staff

The following links provide information that members of the Undergraduate Advising Council consider particularly relevant to faculty and professional advisors and is divided according to four categories of advising-related knowledge: conceptual, informational, relational, and technological. We encourage you to bookmark this page and to check back often, as we regularly add new tips. If there is information you would like to see on this page, please email studentsuccess@appstate.edu to let us know.


Conceptual Tips: 

Appreciative Advising

 

Informational Tips:

Catalog Rules (10+ years old)

Census Date

Classification: First-Year Student or Transfer Student?

Declaring and Changing Major

Double Counting ("Double Dipping") Courses

Drops & Withdrawals

Financial Aid Regulations

Free Electives

Graduation

Incompletes

Overloads and Permits

Quantitative Literacy Options in Gen Ed

Residency Hours Requirements

Semester Hours Requirements

Taking Courses at Another Institution

Transfer Coursework Information

Transferring Credits to Appalachian

Waitlisting

Understanding FERPA (the Family Educational Rights & Privacy Act)

Undergraduate Readmission Process

Using the Bulletin

 

Relational Tips:

Be aware of the Arc of a Coaching (Advising) conversation

Check on progress in key areas

Get to know your advisees

Help students identify strengths and interests

Start with empathy

Teach how advising works

 

Technological Tips:

DegreeWorks Notes

 

Skill-building to regain good academic standing (GPA of 2.0 or above).

Academic Probation Support including:

CETLSS (pronounced see_tulls) is the university's comprehensive center dedicated to growing excellence in teaching and learning, leadership, and supporting faculty professional development and student success.

Early Progress Reports (EPR)

If you notice a student struggling in an EPR-Eligible course with engagement, attendance, or academic performance in the early weeks of the semester, please complete an Early Progress Report (EPR). EPRs provide an early snapshot of a student's academic progress and help connect them with our intentional support team and resources for success.

You can submit an Early Progress Report on TracCloud during Weeks 3-5 of the semester. Questions? Contact studentsuccess@appstate.edu.

Midterm Grade Reports

Midterm Grade Reports are a mechanism for collecting faculty feedback at the midpoint of the semester. This feedback serves as a mechanism for offering targeted support, encouragement, or improvement strategies for students who may be struggling. 

Any information faculty can provide on students' attendance, participation, and academic progress is very helpful to our staff, who reach out to students to offer support and encouragement. 


The Student Success Team is a campus-wide group that identifies, recommends, and assesses best practices related to student success.