Faculty & Staff

Information for Faculty & Staff

The following links provide information that members of the Undergraduate Advising Council consider particularly relevant to faculty and professional advisors and is divided according to four categories of advising-related knowledge: conceptual, informational, relational, and technological. We encourage you to bookmark this page and to check back often, as we regularly add new tips. If there is information you would like to see on this page, please email studentsuccess@appstate.edu to let us know.

Conceptual Tips: 

Appreciative Advising


Informational Tips:

Catalog Rules (10+ years old)

Census Date

Classification: First-Year Student or Transfer Student?

Declaring and Changing Major

Double Counting ("Double Dipping") Courses

Drops & Withdrawals

Financial Aid Regulations

Free Electives



Overloads and Permits

Quantitative Literacy Options in Gen Ed

Residency Hours Requirements

Semester Hours Requirements

Taking Courses at Another Institution

Transfer Coursework Information

Transferring Credits to Appalachian


Understanding FERPA (the Family Educational Rights & Privacy Act)

Undergraduate Readmission Process

Using the Bulletin


Relational Tips:

Be aware of the Arc of a Coaching (Advising) conversation

Check on progress in key areas

Get to know your advisees

Help students identify strengths and interests

Start with empathy

Teach how advising works


Technological Tips:

DegreeWorks Notes


Academic Success Workshops (ASWs) help all students remain in or regain good academic standing (GPA of 2.0 or above). They are required for students who are on their first semester of academic probation. These 90-minute workshops cover many topics, including Appalachian’s academic policies, campus resources, study strategies, and time management. Students consistently rate the workshops as being helpful to their success.

All students can register for an ASW by signing into Engage and searching "Academic Success Workshop." If a student completes a Self Paced Workshop, or a live version through Zoom and is currently on academic probation, their ASW requirement will not be met until OSS receives their completed Academic Plan at studentsuccess@appstate.edu. Copies of the workshop documents and self paced video can be found below.

Academic Plan

Student Information Packet

Self Paced Workshop video

Faculty may alert us via a Google Form when a student has multiple absences, is not perticipating online, is consistently missing work, and/or has other academic performance concerns that could place the student in jeopardy. Our office will email the student regarding your concern(s), offer assistance, and ask them to follow-up with you. If the student does not respond to our email, we will follow-up with with communication(s) by text or telephone. We will also keep you apprised of our efforts. If we discover additional concerns, we may refer the student to the Early Intervention Team or to the Dean of Students Office. As appropriate, we may consult the student's academic advisor, as well. Please be aware that we are able to provide more effective support when we are able to connect with the student earlier in the semester. 

Email studentsuccess@appstate.edu for more information.

As a form of proactive support, the Office of Student Success partners with the Student Learning Center to request electronic progress reports from faculty. These requests are usually disseminated just before midterm each semester for student athletes, students in the ACCESS program, students in the SSS project, military-affiliated students, and students in their first term of academic probation. The process begins when faculty receive an email providing a link to the site for the academic progress reports. Once on this site, faculty will log in using their Appalachian State University username and password. In most cases, it only takes a minute or two to complete the form. Any information faculty can provide on students' attendance, participation, and academic progress is very helpful to our staff, who reach out to students to offer support and encouragement. This outreach affords students the opportunity to take action early in the semester and to make meaningful improvement in courses in which they may be struggling.

Email studentsuccess@appstate.edu for more information.

Each semester, this brief online questionnaire is sent to all new First Year and Transfer students. The New Mountaineer Survey provides valuable information about our new students in their first few months of their careers at App State. The Office of Student Success works with various campus partners to send out targeted communication to students based on their interests and needs. Contact studentsuccess@appstate.edu for more information.

At the end of every semester, the Office of Student Success undertakes two outreach efforts. These are:

The Unenrolled Call Project

The Unenrolled Call Project consists of OSS staff calling and emailing students who enrolled in the current semester (or were enrolled in the most recent semester) and who, after the priority registration period is complete, are not enrolled for the subsequent semester. The goal of this project was to boost persistence and retention by helping students be continuously enrolled. Students who have applied for graduation and students who have already completed the Enrollment Discontinuation Form are excluded from this call project.

The Less Than 2.0 Call Project

The Less Than 2.0 Call Project consists of OSS staff sending a letter to, calling, and emailing all students who are in good academic standing but who completed the previous semester with a term GPA below 2.0. We are confident that any student who can gain admission to Appalachian can be successful here. Further, we know that students do not go from successful to struggling unless there is a precipitating event. Through this call project, OSS staff reaches out to these students and attempts to connect them with the resources they need to overcome the obstacles they are facing and be more successful.

Quick Referral Guide

attendanceBasic Attendance or Course Performance

If your concern about a student is based solely on attendance or academic performance, please complete and submit an Attendance and Performance Alert. Student advocates will reach out to the student, offer support and resources, and follow up with you. As appropriate, we may consult the student's academic advisor, as well. Please be aware that we are able to provide more effective support when we are able to connect with the student earlier in the semester. Questions? Email studentsuccess@appstate.edu or visit us in 205 D.D. Dougherty Hall. 

personalModerate Academic and Personal Issues (Early Intervention Team)

If your concern about a student is about moderate to more severe academic and personal issues, the Early Intervention Team (EIT) is likely the proper referral. Examples of this could include a student's disclosure of the following: family, personal, or emotional concerns impacting their functioning, or observable changes in appearance or behavior, sleeping in class, etc.

EIT is composed of concerned faculty and staff from across campus who will follow up with the student's advisor and the student's other professors. EIT  wants to ensure the students you refer are getting the assistance they need to be successful and safe. Login to submit an Early Intervention Team Referral. Please be as thorough as possible when filling it out. Martha Marking is the faculty director of the EIT. If you need to reach out to her directly for consultation, she may be reached at referralseit@appstate.edu or 828-262-7077.

complex personal or seriousSerious or Complex Personal Issues (Office of the Dean of Students)

If your concern for a student is about seriouc or complex personal issues, you can refer them directly to the Case Management Team housed within the Office of the Dean of Students. The Case Management Team helps faculty and staff address serious concerns about students and are committed to the safety of Appalachian students and community. To share a concern about a student please complete the Case Management Care and Concern Referral Form Examples of this could include a student's disclosure of the following: thoughts of suicide, interpersonal violence, or other safety concern that may need immediate attention.

EMERGENCY: If you are concerned about the immediate safety of a member of the Appalachian Family, you should call Appalachian State University Police at 828-262-8000 or, if off campus, 911.

Not sure if you should refer? Please do. It is always best to refer. If nothing else, it lets the student know that we are looking out for members of our Appalachian Family.

Still not sure where to refer? Start with the Attendance and Performance Alert. OSS, EIT, and the Dean of Students Office communicate regularly and will work together to ensure the proper intervention for your student.

If you want to consult about a student, you can contact OSS (828-262-6987), EIT (828-262-7077), the Dean of Students Office (828-262-8284), or any of the offices listed below: