Faculty & Staff

Quick Referral Guide

The social, personal, and academic demands of college can place enormous stress on students. To help students stay fully engaged in the educational process and meet Appalachian's high standards, the University has numerous means of identifying students who might be struggling. If you are concerned about a student, please use our Quick Referral Guide to connect with the appropriate resource for your student.

Information for Faculty & Staff

The following links provide information that members of the Undergraduate Advising Council consider particularly relevant to faculty and professional advisors and is divided according to four categories of advising-related knowledge: conceptual, informational, relational, and technological. We encourage you to bookmark this page and to check back often, as we regularly add new tips. If there is information you would like to see on this page, please email studentsuccess@appstate.edu to let us know.

Conceptual Tips: 

Appreciative Advising


Informational Tips:

Catalog Rules (10+ years old)

Census Date

Classification: First-Year Student or Transfer Student?

Declaring and Changing Major

Double Counting ("Double Dipping") Courses

Financial Aid Regulations

Free Electives



Overloads and Permits

Quantitative Literacy Options in Gen Ed

Residency Hours Requirements

Semester Hours Requirements

Taking Courses at Another Institution

Transfer Coursework Information

Transferring Credits to Appalachian


Understanding FERPA (the Family Educational Rights & Privacy Act)

Undergraduate Readmission Process

Using the Bulletin


Relational Tips:

Be aware of the Arc of a Coaching (Advising) conversation

Check on progress in key areas

Get to know your advisees

Help students identify strengths and interests

Start with empathy

Teach how advising works


Technological Tips:

DegreeWorks Notes


Faculty and advisors may refer students to our office for individualized, one-on-one, academic coaching if that student needs to regain good academic standing or wants to insure a strong start when returning on forgiveness and provided that student is willing to commit to weekly appointments. Coaching students meet once a week with an academic coach to discuss themes such as time management, productive study strategies, and personal accountability. Approximately 90% of the students who have actively participated in coaching have regained good academic standing after working regularly with one of our Academic Coaches. We have limited seats available each semester so the sooner the student can connect with us, the better.

Email studentsuccess@appstate.edu for more information.

Academic Success Workshops are offered on Appalachian’s main campus to help all students remain in or regain good academic standing (GPA of 2.0 or above). They are required for students who are on their first semester of academic probation. These 90-minute workshops cover many topics, including Appalachian’s academic policies, campus resources, study strategies, and time management. Students consistently rate the workshops as being helpful to their success. Normally, we offer weekly, face-to-face workshops. Due to public health concerns related to the spread of COVID-19, however, we are currently offering workshops remotely. Students may email studentsuccess@appstate.edu to schedule a one-on-one workshop via Zoom (video conference) or they may complete a self-paced Academic Success Workshop, which is accessible on the "For Students" page of this website.

Email studentsuccess@appstate.edu for more information.

Faculty may alert us via a Google Form when a student has multiple absences, is not perticipating online, is consistently missing work, and/or has other academic performance concerns that could place the student in jeopardy. Our office will email the student regarding your concern(s), offer assistance, and ask them to follow-up with you. If the student does not respond to our email, we will follow-up with with communication(s) by text or telephone. We will also keep you apprised of our efforts. If we discover additional concerns, we may refer the student to the Early Intervention Team or to the Dean of Students Office. As appropriate, we may consult the student's academic advisor, as well. Please be aware that we are able to provide more effective support when we are able to connect with the student earlier in the semester. 

Email studentsuccess@appstate.edu for more information.

The Early Intervention Team's main function is to meet with students who are showing signs of difficulty with university life and who have been referred by faculty or staff.  Students may make referrals through a faculty member. The meetings with referred students are non-disciplinary and are intended to offer support and connect students with resources that can assist them to become healthier and more productive members of the community. The Office of Student Success works closely with the Early Intervention Team and the Dean of Students Office to ensure that your concerns about students are addressed promptly and effectively.

Learn more at eit.appstate.edu.

As a form of proactive support, the Office of Student Success partners with the Student Learning Center to request electronic progress reports from faculty. These requests are usually disseminated just before midterm each semester for student athletes, students in the ACCESS program, students in the SSS project, military-affiliated students, and students in their first term of academic probation. The process begins when faculty receive an email providing a link to the site for the academic progress reports. Once on this site, faculty will log in using their Appalachian State University username and password. In most cases, it only takes a minute or two to complete the form. Any information faculty can provide on students' attendance, participation, and academic progress is very helpful to our staff, who reach out to students to offer support and encouragement. This outreach affords students the opportunity to take action early in the semester and to make meaningful improvement in courses in which they may be struggling.

Email studentsuccess@appstate.edu for more information.

Each fall semester, this brief online questionnaire is sent to all new freshmen and transfer students. The New Mountaineer Form provides good information about our newest students in the critical first few months of their careers at Appalachian. It also affords academic advisors, University Housing, The Office of Transfer Services, and our office an opportunity to send out targeted communications to individuals or groups of students based on interests and needs expressed in the form, such as how to improve study skills or resources for financial aid.

Email studentsuccess@appstate.edu for more information.

At the end of every semester, the Office of Student Success undertakes two outreach efforts. These are:

The Unenrolled Call Project

The Unenrolled Call Project consists of OSS staff calling and emailing students who enrolled in the current semester (or were enrolled in the most recent semester) and who, after the priority registration period is complete, are not enrolled for the subsequent semester. The goal of this project was to boost persistence and retention by helping students be continuously enrolled. Students who have applied for graduation and students who have already completed the Enrollment Discontinuation Form are excluded from this call project.

The Less Than 2.0 Call Project

The Less Than 2.0 Call Project consists of OSS staff sending a letter to, calling, and emailing all students who are in good academic standing but who completed the previous semester with a term GPA below 2.0. We are confident that any student who can gain admission to Appalachian can be successful here. Further, we know that students do not go from successful to struggling unless there is a precipitating event. Through this call project, OSS staff reaches out to these students and attempts to connect them with the resources they need to overcome the obstacles they are facing and be more successful.

First Generation Faculty & Staff Project

The First Generation Faculty and Staff Project showcases Appalachian's many faculty and staff members who were themselves first generation college students as undergrads. These individuals know what it is like to navigate in unfamiliar terrain and are able to understand what our students may be experiencing. These are their stories.

If you are a Faculty or Staff member who was a first generation college student and would like to share your story or mentor First Generation students, please begin by completing the First Generation Faculty and Staff webform.